Information Technology Services

Mission

The Information Technology Services Vision is to provide reliable, accessible, high quality information technology services supporting the district's instructional and operational needs. Read our mission and goals.

Support Information

Faculty and Staff can open a support ticket in the following two ways:

  • Send email to help@airdriehfa.com. Provide a brief summary of your needs. You will receive an automated response with a reference number and your issue will be prioritized and addressed as soon as possible.
     
  • For more urgent issues, for both ITS and IMC, call the Help Desk at x6535.
    • If the issue is impeding instruction, please let us know immediately.

Students can receive my365app support by calling (661) 722.6605.  Please note that you must have your 900 Student ID Number to get support through this line.  

Hours of Operation

my365app Support Student Help Desk
Monday - Thursday: 7:30am - 8pm
Friday: 7:30am - 11:30am
Call: 661.722.6300, ext. 6605


ITS/IMC Help Desk (Faculty, Staff & Evening Support)
Monday - Thursday: 7:30am - 8pm
Friday: 7:30am - 11:30am
Call: 661.722.6300, ext. 6535, or email Help@airdriehfa.com

Note: We try very hard to have someone available to take your call. Occasionally, during high volume periods, it may not be possible. If you get voicemail during our normal hours, please leave a detailed message and we will return your call promptly.

Last updated: May 18, 2022